Last updated: 10 February 2026
"Staff enjoy a stable team with long service and approachable managers, but medicines management errors and busy rushed staff hold it back."
PRN protocols did not always contain enough detail to guide staff when they needed to be administered. A paper stock record was incorrect for 2 people.
Staff said they enjoyed working at Brocklehurst. The staff team liked working at Brocklehurst, with a lot having worked there for many years.
There were enough staff to meet people's needs. Staff were busy and did not have much time to sit with people.
Staff received the training for their roles. Compliance with the training courses considered mandatory at Brocklehurst was high.
Staff said the management team were visible in the home and approachable if they needed to speak with them.
Staff are often busy and rushed, especially mornings and nights with some agency cover, so no time for unhurried chats with residents.
Staff were very busy, and task focused. They did not have time to sit with people, especially in the morning.
Only standard mandatory training covered, no specialist courses or extra development mentioned.
Staff received the training for their roles. Compliance with the training courses considered mandatory at Brocklehurst was high.
Medication records had errors and as-needed medicine instructions lacked enough detail to guide staff properly.
A paper stock record was incorrect for 2 people. PRN protocols did not always contain enough detail to guide staff when they needed to be administered.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp