Working at Brockington House Care Community
Hafod Road, Hereford, HR1 1SQ
Operated by Dormy Care Communities (Hereford) Limited
70 bedsNursing homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Staff feel supported with enough on duty and varied activities, but incomplete care plans, outdated risks and unanalysed accidents weaken safety."
Safety & Risk
4/10
!
Care plans and risk assessments were not always comprehensive or up to date... Whilst a log was in place to record... accidents and incidents, these were not utilised and there was no analysis of trends or patterns.
Staff Culture
6/10
✓
Staff felt supported, valued and listened to by the management team. One staff member told us, 'Management are very good and are always available'.
Staffing Levels
6/10
✓
Most staff told us there were enough staff on duty to keep people safe. Our observations during the inspection noted staff did not appear rushed and we did not see people waiting for help.
Training & Dev
5/10
!
Records showed that staff had undertaken mandatory training. This included safeguarding and moving and handling. All staff received induction training.
Management
4/10
!
Quality assurance was not always effective. For example, audits identified areas of non-compliance but did not always show evidence these were investigated, or actions had been completed and signed off.
Programmes
6/10
✓
There was a designated activity room where people could do arts and crafts. The service also had a pub and a gym. A plan of weekly activities was available.
Points to consider
Managers do not analyse accidents and complaints to spot patterns and prevent repeats.
Whilst a log was in place to record complaints and concerns, accidents and incidents, these were not utilised and there was no analysis of trends or patterns.
Risk assessments and care plans are often incomplete or out of date so staff might miss how to keep people safe.
Care plans and risk assessments were not always comprehensive or up to date. For example, a person did not have information documented in their care records on how to reduce the risk of them falling.
Only basic mandatory training and induction with no specialist courses or extra development.
Records showed that staff had undertaken mandatory training... Some staff were working towards completing the care certificate.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews