Working at Brockholes Brow - Preston

Medicines were managed safely. People received medicines safely from staff who were trained and competent to administer medicines. We noted one medicine had not been recorded correctly, the registered manager took action.

People were supported by sufficient numbers of staff who were trained to meet individual needs. A rota system was in place and additional staff were provided if this was needed. Due to a recruitment drive, the use of agency staff was minimal.

Staff started to learn BSL while they were on induction and it was a contractual obligation that further training in this area was completed. Staff also shared they completed regular supervisions and appraisals.

The registered manager and provider were accessible to staff and sought to engage with them on a regular basis. Staff told us they found the meetings useful.