Last updated: 9 February 2026
"Staff feel supported and proud with regular training and supervisions, but basic group activities and adequate staffing hold it back."
Medicines were managed safely. People received medicines safely from staff who were trained and competent to administer medicines. We noted one medicine had not been recorded correctly, the registered manager took action.
Staff told us the management team supported them, their development and they felt proud coming into work. One staff member told us, '[Chief executive officer] is doing a fantastic job.'
People were supported by sufficient numbers of staff who were trained to meet individual needs. A rota system was in place and additional staff were provided if this was needed. Due to a recruitment drive, the use of agency staff was minimal.
Staff started to learn BSL while they were on induction and it was a contractual obligation that further training in this area was completed. Staff also shared they completed regular supervisions and appraisals.
The registered manager and provider were accessible to staff and sought to engage with them on a regular basis. Staff told us they found the meetings useful.
People could pursue their own interests and activities were provided for those people who wanted to take part in them. The provider had a community hub. Activities included coffee and cake mornings... knitting clubs.
Only basic group activities like coffee mornings and knitting clubs with no dedicated activities coordinator, so the role may involve a lot of routine personal care.
The provider had a community hub. Activities included coffee and cake mornings where advocacy in (BSL) was available. They had a Facebook page which advertised knitting clubs
Staffing is adequate with enough staff on shift and minimal agency use, but nothing special like spare capacity for unhurried personalised care.
People were supported by sufficient numbers of staff... A rota system was in place and additional staff were provided if this was needed... the use of agency staff was minimal. Staff said there were enough staff
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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