Working at Broadway Halls Care Home
The Broadway, Dudley, DY1 3EA
Operated by Broadway Halls Care Services Limited
83 bedsNursing homes
Workplace Score
4.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.0/10
Key Finding
"Staff feel supported with good training, but no registered manager, unsafe medicines management and staffing shortages are major concerns."
Safety & Risk
2/10
✕
People's medicines were not always managed safely. Several medicines administration records contained unexplained gaps in recording.
Staff Culture
6/10
✓
Staff told us they felt supported by the management team and people spoke positively about the new manager.
Staffing Levels
4/10
!
People and relatives raised concerns about staffing levels. Staff also expressed concerns about staffing levels.
Training & Dev
5/10
!
Staff received support from the management team and were given training to enable them to support people safely and effectively. Staff confirmed they received an induction when they joined the service.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post since May 2022 and had submitted an application to register.
Programmes
/10
✕
Points to consider
No permanent manager in post, so leadership and oversight have serious gaps.
At the time of our inspection there was not a registered manager in post.
Medication not managed safely with gaps in records and poor storage checks.
Several medicines administration records (MAR) contained unexplained gaps in recording... The temperature of the medicine's fridge was not consistently monitored.
Not enough staff on shifts, carers rushed and residents waiting too long.
One person told us, 'There is one carer at night per floor; it's not enough.' Staff member said, 'I think staffing levels are very poor.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews