Working at Broadview

Safeguarding was embedded into the culture... Staff knew how to protect people from abuse... People received their medicines safely... enabled positive risk taking... Accidents and incidents were recorded and monitored... themes or patterns were identified.

Staff told us they felt they were part of an amazing team, who supported people with excellent care but also supported each other. One staff member told us, 'We really are a good team, and all pull together, we are like a big family.' Another said, 'I love it [here], it is amazing and so rewarding.'

Staffing levels were based on the needs of the people living at the service and there were enough staff to safely meet people's needs... There was a stable and committed staff team... A relative told us, 'There are always enough staff.'

Staff received regular and appropriate training and were able to demonstrate they were highly knowledgeable... the registered manager had recently been accredited to train staff in autism awareness by the National Autism Society... regular supervision and an annual appraisal.

The registered manager knew people and the staff well as they had worked at the service for a long time. This was evident in their commitment and how they worked collaboratively with others... Staff told us, 'The support from management is good.'

The outcomes for people... reflected the principles... of Registering the Right Support... through staff implementing the providers 'active support' model... examples include rescuing chickens, recording a recycling song, wheelchair basketball, volunteering roles, eco-warrior awards, and provider-wide events like summer ball.