Working at Broadoaks

Safety has some gaps like not reporting a safeguarding concern to the local authority or regulator and unclear instructions for as-needed medications.

we found one safeguarding incident that had been resolved by the provider but not shared with the local authority safeguarding team. For this incident the CQC were also not informed by statutory notification. Protocols for ‘as and when required medicines’ were not robust and lacked detail.

Staffing is adequate but not all staff read everyone's care plans and risk assessments so you might need to check a communication book or ask.

Two members of staff told us they have not read all care plans and risk assessments. One staff member said, 'I keep up to date with changes when I have been off by checking the communication book.'

Training covers the basics and competency checks but some staff do not know how to report safeguarding concerns to outside organisations like the local authority or police.

Staff did not tell us about other organisations they could report concerns to such as the local authority, CQC or the police if they were worried about how concerns were being dealt with internally. One staff member said, 'I would report to head office, I am not sure where to report externally.'