Last updated: 10 February 2026
"Strong safety practices and positive resident feedback on kind staff, but limited activities, training record gaps, and agency nurse use hold it back."
We were assured that the provider was preventing visitors from catching and spreading infections; meeting shielding and social distancing rules; admitting people safely; using PPE effectively and safely; accessing testing; promoting safety through hygiene practices; making sure infection outbreaks can be effectively prevented or managed.
Per 2018: People spoke positively about the staff that cared for them. Their comments included, 'The staff here are really genuine'; 'They're marvellous people, lovely girls'; 'They're all very kind' and 'Staff are marvellous, they are like family'.
Per 2018: Staff rotas demonstrated that sufficient staff were on duty to meet people's needs. ... the service had several vacancies for trained nurses. During this time agency nurses were employed.
Per 2018: There was a lack of records available for staff who transferred over from the previous provider to demonstrate what training they had undertaken and when. Records demonstrated that the majority of staff had undertaken training so far in relation to emergency procedures; health and safety; manual handling; food safety; infection control and prevention and safeguarding people.
Per 2018 comprehensive inspection: A registered manager was in post and a clear management structure was in place within the service.
Per 2018: An activity co-ordinator was employed at the service. ... At the time of the inspection the activities co-ordinator was on holiday and activities were limited.
Basic activities with a coordinator, but no details on regular varied programmes, so the role is mostly routine personal care.
Per 2018: An activity co-ordinator was employed at the service. ... At the time of the inspection the activities co-ordinator was on holiday and activities were limited.
Staffing is adequate but nothing special, with nurse vacancies covered by agency workers.
Per 2018: the service had several vacancies for trained nurses. During this time agency nurses were employed.
Only basic mandatory training, with gaps in training records for some staff and no specialist courses.
Per 2018: There was a lack of records available for staff who transferred over from the previous provider to demonstrate what training they had undertaken and when.
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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