Last updated: 10 February 2026
"Supportive managers and positive team culture, but inconsistent safety records, missed fire drills, and limited activities hold it back."
recording of repositioning people was not consistently completed... staff's masks were under their nose or slipping down... fire drills had not been undertaken... especially during the night.
Staff spoke positively about their roles and said they felt valued... We observed positive interactions... 'We all work well together, and I love my job.'
There were enough staff... A recruitment drive was ongoing... Gaps in the rota were covered by staff undertaking overtime
Per 2021 comprehensive inspection: Staff had training that covered health and safety, safeguarding... Regular competency checks... Per 2022: training appropriate for their roles... competence checked on an annual basis.
Family members spoke positively... '[registered manager] is visible and responsive... very approachable'... Staff... 'Manager and seniors are supportive... always on the floor helping with the care.'
When people had made suggestions, these had been actioned. For example, additional activities had been introduced
Records for turning people werent always filled in right, staff wore masks under their nose sometimes, and fire drills missed night shifts with few staff.
recording of repositioning people was not consistently completed... staff's masks were under their nose or slipping down... fire drills had not been undertaken at times when there were a minimum number of staff, especially during the night.
Theyre hiring care staff and a deputy manager because rota gaps get covered by overtime instead of permanent team members.
A recruitment drive was ongoing at the service for various positions including, a deputy manager and care staff. Gaps in the rota were covered by staff undertaking overtime
Only basic activities added from feedback, no regular variety or special programmes like pet therapy to make the job more interesting.
additional activities had been introduced
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp