Working at Broadland View Care Home
147 Yarmouth Road, Norwich, NR7 0SA
Operated by Medicare Corporation Ltd
26 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Enough staff and an inclusive culture, but poor safeguarding, unmanaged risks, and weak leadership oversight hold it back."
Safety & Risk
3/10
✕
Safeguarding concerns had not always been appropriately identified and referred to the local authority or reported to CQC. The provider had not taken prompt and effective action to manage incidents of neglect.
Staff Culture
6/10
✓
Staff and relatives commented on the inclusive culture at the service. One relative told us, '[The registered manager] is very busy but even when working [their] door is open - a true open door policy'.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs and there was always a visible staff presence in all the communal areas of the service.
Training & Dev
4/10
!
The majority of staff had received safeguarding training, however four established staff members did not have a record of this training on the training matrix we reviewed.
Management
4/10
!
Poor management of safeguarding and risk led us to question the quality of leadership and provider oversight.
Programmes
6/10
✓
Per 2017 comprehensive inspection: one activity coordinator who worked 25 hours per week... People were offered a wide range of both group and individual activities that were meaningful to them.
Points to consider
Safeguarding issues not always reported to authorities, and risks like choking or falls not managed well by all staff.
Safeguarding concerns had not always been appropriately identified and referred to the local authority or reported to CQC. Risks were not always well managed and care plans did not make clear all risks.
Managers not strong on overseeing risks and handling safeguarding properly.
This led us to question the quality of the leadership of the service and provider oversight. Effective systems were not in place to assess, monitor and mitigate risks.
Some experienced staff missing training records, and training not detailed enough for complex roles.
four established staff members did not have a record of this training on the training matrix we reviewed. Staff received training for their roles but this needed to be more in depth in some cases.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews