Working at Broadland House Residential Care Home
Bridge Road, Great Yarmouth, NR29 5JB
Operated by Hollyman Care Homes Limited
20 bedsResidential homes
Workplace Score
3.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.2/10
Key Finding
"Staff feel cared for and valued in a positive culture, but staffing shortages, lack of activities and safety shortfalls hold it back."
Safety & Risk
2/10
✕
People were not consistently protected from the risk of harm... people had not always received their medicines as prescribed... shortfalls in how the service managed risks associated with pressure ulcers
Staff Culture
6/10
✓
The service had a positive culture and staff were dedicated... staff told us they felt cared for, valued and supported
Staffing Levels
2/10
✕
there were not enough staff to ensure people received consistent person-centered and safe care... only 2 staff on shift overnight was not sufficient to ensure people’s safety in the event of an incident such as a fire
Training & Dev
4/10
!
not all had received regular supervisions and/or appraisals and team meetings were not taking place on a regular basis
Management
2/10
✕
the registered manager was covering 2 of the provider’s locations at the request of the provider. This meant the lack of consistent oversight by the registered manager had resulted in shortfalls
Programmes
2/10
✕
The people we spoke with consistently raised concerns about the lack of activities and stimulation for people. A relative said, “There’s not much going on” and this was confirmed by our observations
Points to consider
Staff numbers are too low so you end up rushing around and can't give unhurried person-centred care.
our observations confirmed there were not enough to ensure people consistently received person-centred care... “Sometimes there are waits of perhaps 3-5 minutes for call bells to be answered. So there are enough staff to meet the needs but more would be needed to actually sit and chat”
Medication is not always given correctly and risks like pressure sores are not handled properly.
multiple instances where people had not received their medicines as prescribed... shortfalls in how the service managed risks associated with pressure ulcers. We found people were not being repositioned as assessed
There is no activities programme or coordinator so the role is mostly routine personal care with little variety.
concerns about the lack of activities and stimulation... “There’s not much going on”... the lack of activities was a ‘problem’... this had now stopped
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews