Last updated: 10 February 2026
"Staff feel supported with enough carers and good training, but no permanent manager, irregular audits and infection control gaps hold it back."
Infection control concerns: personal protective equipment (PPE), clinical waste bins and hand sanitiser were not available throughout the home. Some areas of the home were not clean and hygienic. Checks on the home environment were not with the frequency determined by the provider.
Staff felt supported by the manager. Staff expressed confidence in the management team. A staff member told us, 'The manager hasn't been here very long but seems to be very supportive.'
There were appropriate numbers of staff on duty to support people. We observed call bells were answered promptly. A staff member told us, 'there is enough care staff here too look after people safely.'
Staff had received supervision to help them in their roles and training had been completed or in the process of being arranged for them.
The service did not have a manager registered with the Care Quality Commission. A peripatetic manager had been appointed whilst the provider recruited a registered manager; audits were irregular and did not always identify issues.
No permanent manager in post, and audits not done often enough to spot problems.
The service did not have a manager registered with the Care Quality Commission. A peripatetic manager had been appointed whilst the provider recruited a registered manager; audits were irregular and did not always identify issues.
Gaps in preventing infections like missing protective gear and some unclean areas.
personal protective equipment (PPE), clinical waste bins and hand sanitiser were not available throughout the home. Some areas of the home were not clean and hygienic.
Staffing is adequate but one carer feels there are not enough staff now compared to before.
another staff member said, 'We used to have a lot more staff, I don't think there's enough.'
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp