Last updated: 9 February 2026
"Approachable management and supportive culture shine, but basic activities and irregular supervisions hold it back."
The service was clean with up to date cleaning schedules... enough PPE in stock and staff using it in accordance with guidance... Staff had training in infection control... We were assured infection outbreaks can be effectively prevented or managed.
Per 2017 comprehensive inspection: Staff told us they felt well supported... One staff member said, 'It is well run, one of the nicest homes. I have been here a long time because I like it so much'.
Per 2017 comprehensive inspection: Staff told us they thought there were enough staff and they did not feel under pressure or rushed. One member of staff said, 'I think there is definitely enough staff, and we cover each other if there is sickness'.
Per 2017 comprehensive inspection: New staff were well supported through a comprehensive induction which included classroom based training... and shadowing... Refresher training continued to make sure staff updated their skills.
Per 2017 comprehensive inspection: Staff were complimentary about the registered manager and management team, saying they were approachable and would always listen to ideas or concerns.
Per 2017 comprehensive inspection: Two activities coordinators were employed to plan and deliver meaningful activities including bingo, theatre outings, manicures, knitting, walks and one-to-one visits.
Staff numbers are okay and not rushed but you cover for sick colleagues yourself with no details on agency use or long-term team stability.
Staff told us they thought there were enough staff and they did not feel under pressure or rushed. One member of staff said, 'I think there is definitely enough staff, and we cover each other if there is sickness'.
Training covers the basics like induction and refreshers but supervisions are not regular and no specialist courses or career progression mentioned.
The registered manager was relatively new in post and acknowledged that staff supervisions had not been carried out as often as they would have liked as they focused on other areas within the service.
Activities include bingo, outings, manicures and chats run by coordinators but nothing specialist or creative to vary the day beyond routine care.
People had access to a range of activities... bingo... outings to places such as the theatre were regular... manicure in the lounge which was a weekly event.
AI Generated
Last inspected: June 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp