Last updated: 10 February 2026
"Staff love the positive culture and feel supported by open-door managers, but night staffing relies on agency workers and thickener recording has gaps."
Medicines were managed safely... however staff did not always record when thickener powder had been added to drinks. For 2 people information was not always up to date... We recommend...
Staff spoke positively about working at Brinnington Hall... 'I love it here. There are a good bunch of staff.' People, relatives and staff... felt able to raise concerns... confident any feedback would be acted on.
Feedback about staffing levels was mixed, although there were enough staff to meet people's needs on the day... they only used agency staff during the night and recruitment for night staff was ongoing.
The registered manager had an open-door policy; staff told us 'I feel I can approach all the managers here... you can raise any concerns.'
Staffing is adequate during the day but gets short at night and relies on agency workers.
Feedback about staffing levels was mixed... 'There seems to be enough staff about in the day, but not enough at night.'... they only used agency staff during the night
Some gaps in recording when powder is added to thicken drinks to prevent choking.
staff did not always record when thickener powder had been added to drinks. For 2 people information was not always up to date to inform staff of what quantities of powder to use.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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