Working at Brigstock House

Throughout our inspection we noted people looked safe, happy, content and well cared for. Staff felt the home was safe for people and they told us they carried out risk assessments for people to help maintain their safety.

We were happy from staff comments we received that they felt appropriately supported by managers with their work. Staff felt supported and able to speak up to raise issues or concerns.

We checked the staffing rotas and found there were sufficient numbers of staff on duty to meet people's needs. This was confirmed by our observations.

Staff told us they received training in core areas such as with learning disability, dealing with distressed behaviour, safeguarding, first aid, infection control, the Mental Capacity Act, food hygiene, equality and diversity, epilepsy, autism and the safe administration of medicines. A training matrix was in place that evidenced staff received all the training.

Managers were compassionate and inclusive and they took account of issues relating to equality and diversity. Staff felt supported and able to speak up to raise issues or concerns.