Working at Brightwater
3-4 Otter Close, Eastleigh, SO50 8NF
Operated by In Chorus Limited
5 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Positive staffing levels and a happy team culture, but weak management oversight and basic activities hold it back."
Safety & Risk
6/10
✓
The provider had a positive culture of safety, based on openness and honesty. Staff understood their safeguarding responsibilities and gave examples of concerns they would report
Staff Culture
6/10
✓
Staff told us, “I like to think we’re the happiest home in Hampshire” and “I love my work, I really enjoy it. I come to work and it’s just a really happy environment to work in”
Staffing Levels
7/10
✓
People, relatives and staff all shared positive feedback about staffing levels. A ‘peripatetic’ staff team had been developed... reduced the use of agency staff and improved continuity
Training & Dev
6/10
✓
Staff received training and regular competency checks in areas relevant to their roles. For example, safeguarding, supporting people with a learning disability and autistic people, fire safety and first aid
Management
4/10
!
the provider did not have robust and effective systems and process to ensure oversight and good governance. This meant the provider could not be assured shortfalls would be identified
Programmes
5/10
!
The service had weekly resident meetings where people planned activities, discussed menu ideas, and were encouraged to share their views
Points to consider
Senior management lacks strong oversight, so audits miss issues like mental capacity paperwork gaps
audits were completed at service level... had not identified some of the shortfalls we found during our inspection. For example, in relation to environmental risk assessments and capacity assessments
No activities coordinator or special creative programmes, just basic weekly planning meetings
weekly resident meetings where people planned activities, discussed menu ideas
Only standard training and checks for the job, no funded specialist qualifications or career development
Staff received training and regular competency checks in areas relevant to their roles
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews