Working at Brighton Road
47-49 Brighton Road, Purley, CR8 2LR
Operated by Consensus Support Services Limited
15 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Strong team culture where staff feel like family and robust safety procedures, but irregular supervisions and lack of stable staff retention hold it back."
Safety & Risk
8/10
✓
'Clear and robust procedures were in place for all visitors... confirmed negative lateral flow test... proof of vaccination'; all staff trained on COVID-19 risks, clean with audits and checks.
Staff Culture
8/10
✓
Per 2017: Staff said 'I call it my work family. Everyone who works here opens their heart to the residents' and 'I feel like I am making a difference in people's lives'; felt supported and worked well as a team.
Staffing Levels
6/10
✓
Per 2017: 'There were enough staff to support people to live a full, active and independent life as possible at Brighton Road and in the community'.
Training & Dev
6/10
✓
Per 2017: 'Records showed that staff had undertaken training across a number of areas... monitored... mandatory training... induction... care certificate... supported to undertake additional qualifications' but 'Supervisions had not always been completed in line'.
Management
7/10
✓
Per 2017: Relatives said '[The manager] is amazing, she gives her time and does over and above her job' and staff said 'The support here is amazing, the company, this house, and the manager'.
Programmes
6/10
✓
Per 2017: 'Each person had an individual activities planner which included visits to the cinema, bowling, college, working on the farm, trips to the shops and the pub'; household chores like baking.
Points to consider
Enough staff to cover outings and daily needs, but no mention of long team tenure or minimal agency use.
Per 2017 comprehensive inspection: 'People's needs were met in a timely manner as there were sufficient staff to support them. Staff allocation records showed that staff support was planned flexibly to accommodate outings, holidays and healthcare appointments'
Standard training and good induction, but supervisions not always on time so less regular support.
Per 2017 comprehensive inspection: 'Supervisions had not always been completed in line with the provider's requirements'
Varied outings like bowling and farm visits, but no activities coordinator or specialist programmes.
Per 2017 comprehensive inspection: 'Each person had an individual activities planner which included visits to the cinema, bowling, college, working on the farm, trips to the shops and the pub'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews