Last updated: 10 February 2026
"Staff feel valued and supported by the manager, but outdated training, missing supervisions, and incomplete recruitment checks hold it back."
No training records for safeguarding; 'only 3 out of the 8 staff correctly identified the person required support to eat and drink safely'.
All staff told us they felt valued and supported by the manager; one said '[registered manager’s name] has been an incredible manager'.
Enough staff observed but 'Safe staff recruitment processes were not in place... failed to always undertake checks... This was the case for 2 of the 3 files we looked at'.
Staff training was not up to date... shortfalls in the completion of training records in safeguarding, moving and handling... supervisions and appraisals had not been completed for 12 months.
Registered manager in post but 'they have not been following their provider audit systems in place' and 'did not assure us they knew when to submit notifications to CQC'.
People engaged in making cards, playing musical instruments; 'They recently held a Nigerian night with Nigerian food and dancing'.
Staff miss key training like safeguarding and safe moving, and no one-on-one check-ins for over a year.
staff training was not up to date and supervisions and appraisals had not been completed for 12 months. There were shortfalls in the completion of training records in safeguarding, moving and handling
New staff not always properly checked with missing job history or past behaviour refs for two out of three recent hires.
The provider had failed to always undertake checks to assure themselves of staff’s satisfactory conduct in previous employment or obtained a full employment history prior to offering employment. This was the case for 2 of the 3 files we looked at.
Manager not on top of audits and unsure about reporting serious events to regulators.
they have not been following their provider audit systems in place. The registered manager did not assure us they knew when to submit notifications to CQC.
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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