Last updated: 10 February 2026
"Staff feel valued in a positive team culture with sufficient staffing, but overdue training due to laptop shortages and outdated policies hold it back."
There were effective processes and systems to identify and respond to concerns of abuse or neglect. Incidents and accidents were recorded and analysed to understand how events happened.
There was a positive culture of respect, led by the registered manager, and staff worked together as a team. Staff felt valued in their role.
There were a sufficient number of staff on duty to meet people's needs. One person told us, 'There are plenty of staff to help at mealtimes, they seem to be team.'
Some staff were overdue online refresher training due to lack of access to laptops.
We found some governance systems required a more robust approach to ensure training and policies were up to date.
We saw people following individual interests such as painting, spending time in the garden and walking as well as being offered organised activities.
Some workers have overdue refresher training because they lack easy access to laptops.
Some staff were overdue online refresher training due to lack of access to laptops.
No activities coordinator or special programmes, just basic stuff like painting and garden time.
We saw people following individual interests such as painting, spending time in the garden and walking as well as being offered organised activities.
Policies not updated for years and oversight on training is not robust enough.
We found some of the provider's policies and processes had not been reviewed for several years.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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