Last updated: 10 February 2026
"New management has built an open culture with improved staffing, strong training and better morale, although outdated risk assessments and limited activities need attention."
Some risk assessments in people's care records were out of date or lacked detail. There was no evidence that this had impacted on people.
There was a calm and friendly atmosphere at the service. Staff morale had significantly improved... 'We work really well together now.' 'The vibe is much better, people are smiling'
Staffing levels had significantly improved and there were sufficient staff to meet people's needs effectively. 'Staffing levels have really stabilised, sometimes we even have additional staff on shift'
Staff training had been a priority... Specialist courses... such as the 'Oliver McGowan Mandatory Training on Learning Disability and Autism'. Staff received regular supervision.
The new management team had created an open and transparent culture where relatives and staff felt comfortable and confident to share concerns and ideas for improvements. Staff spoke positively about the new management structure.
We observed one person enjoying a music therapy session with a staff member. '[Person] loves their music. The sessions have such a positive impact'
Some risk plans are out of date or not detailed enough, so handling daily risks might not feel fully reliable yet.
some risk assessments in people's care records were out of date or lacked detail. There was no evidence that this had impacted on people. Following our feedback, the risk assessments and care plans were updated
No regular activities programme or coordinator mentioned, just occasional music sessions, so the job is mostly routine personal care.
We observed one person enjoying a music therapy session with a staff member. They were smiling and engaged throughout. The registered manager told us, '[Person] loves their music'
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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