Working at Brighton & Hove City Council - 20 Windlesham Road
20 Windlesham Road, Brighton, BN1 3AG
Operated by Brighton and Hove City Council
5 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Approachable management and good training support staff, but medicines safety issues and high bank staff use due to vacancies hold it back."
Safety & Risk
4/10
!
However, storage of medicines did not meet current guidance. There were some omissions in the recording of administration of prescription toothpaste.
Staff Culture
6/10
✓
Staff told us that the team continued to work well together and that communication was good. They told us they were involved in reviewing care and support plans.
Staffing Levels
5/10
!
Staff spoke of a difficult period with a number of staff absences and vacancies... high use of the providers bank staff. There was ongoing recruitment to address this.
Training & Dev
7/10
✓
Staff had been supported to complete professional qualifications such as a National Vocational Qualification (NVQ) or Qualifications Credit Framework (QCF) in health and social care.
Management
8/10
✓
Staff told us the registered manager was always approachable and had an open-door policy if they required some advice or needed to discuss something.
Programmes
5/10
!
People continued to be actively encouraged to take part in daily activities around the service such as cleaning their own room, food shopping and helping prepare the meals... attending local day care, going for walks, and shopping.
Points to consider
Medication storage doesn't meet guidelines and there are gaps in recording prescription toothpaste, so safety checks aren't fully reliable.
storage of medicines did not meet current guidance. There were some omissions in the recording of administration of prescription toothpaste.
High use of bank staff covers vacancies and absences, so not all shifts have the regular team.
Staff spoke of a difficult period with a number of staff absences and vacancies... high use of the providers bank staff.
No activities coordinator or specialist programmes, just basic outings like walks, shopping and picnics.
People were in and out during the day of the inspection and were involved in a range of social activities in the local area. For example, attending local day care, going for walks, and shopping. Staff spoke of the picnics people had been on in the summer.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews