Working at Brighton & Hove City Council - 19 Leicester Villas

Manager is approachable but paperwork, audits and some checks were not always kept up to date.

some audit systems, building checks, staff training updates and paperwork had not been fully maintained.

Frequent bank staff used to cover vacancies, even if they know residents well.

high use of the provider's bank staff, whilst staff vacancies were being recruited to. However, the bank staff had worked in the service for a long time and knew people well.

Varied outings and daily tasks like gardening but no activities coordinator or specialist programmes.

People could join in a range of meaningful activities outside of the service... going for walks, out for a coffee, horse riding, and shopping.