Last updated: 10 February 2026
"Staff feel well supported with a positive team culture and strong safety practices, but high bank staff use and outdated paperwork need attention."
2022 inspection: assured provider preventing infections, using PPE effectively, up to date infection policy and audits, staff trained; minor mop storage issue.
Per 2018 comprehensive inspection: staff felt well supported, described open door management, said team worked well together and communication good.
Per 2018 comprehensive inspection: high use of provider's bank staff whilst staff vacancies were being recruited to, but staffing levels sufficient.
Per 2018 comprehensive inspection: staff had essential training and updates including NVQs, but some care staff training updates overdue though booked.
Per 2018 comprehensive inspection: registered manager approachable with open-door policy but quality assurance systems had not been fully maintained.
Per 2018: people supported with daily activities like gardening, housework, outings including walks, horse riding, shopping; 2022: supported activities, trips out.
Manager is approachable but paperwork, audits and some checks were not always kept up to date.
some audit systems, building checks, staff training updates and paperwork had not been fully maintained.
Frequent bank staff used to cover vacancies, even if they know residents well.
high use of the provider's bank staff, whilst staff vacancies were being recruited to. However, the bank staff had worked in the service for a long time and knew people well.
Varied outings and daily tasks like gardening but no activities coordinator or specialist programmes.
People could join in a range of meaningful activities outside of the service... going for walks, out for a coffee, horse riding, and shopping.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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