Working at Brightcare
20 Taylors Lane, Romney Marsh, TN29 0EU
Operated by Bright Care Limited
6 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Strong leadership with an open door policy and positive culture where staff feel supported, but occasional staffing shortfalls from sickness and infrequent supervision need attention."
Safety & Risk
7/10
✓
People received their medicines safely and when they should. Risks were assessed and staff took steps to keep people safe whilst encouraging their independence.
Staff Culture
7/10
✓
There was an open and positive culture within the service... Staff felt well-supported and received opportunities for support and supervision.
Staffing Levels
6/10
✓
People had their needs met by sufficient numbers of staff... However, the rota showed that due to sickness and leave these staffing levels had not been met twice in September 2017.
Training & Dev
6/10
✓
Staff received training relevant to their role... The majority of staff had gained qualifications in health and social care. Supervision however was not carried out in line with the provider's required frequency.
Management
7/10
✓
The registered manager had an open door policy and took action to address any concerns or issues straightaway to help ensure the service ran smoothly.
Programmes
6/10
✓
People had a programme of leisure activities... Activities included art and craft, puzzles, feeding the ducks at a local pond, massage and other sensory sessions, cookery, knitting, aromatherapy and reflexology.
Points to consider
Staff numbers fell short twice recently from sickness and leave, and agency cover was not always successful.
the rota showed that due to sickness and leave these staffing levels had not been met twice in September 2017. Records and staff told us this had not happened previously or since. The registered manager told us... an agency would be contacted to provide staff. This system however had not been entirely successful
Staff get supervision meetings, but not as often as the policy requires.
Supervision however was not carried out in line with the provider's required frequency and this is an area we have identified for improvement.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews