Working at Bridgewood House

People's risks were clearly documented and managed and staff had appropriate guidance to keep people safe. Staff had received safeguarding training and were aware of their responsibilities around recognising and reporting concerns of abuse.

Most staff we spoke with told us they were supported and felt able to talk to the registered manager. ... Staff comments included, 'With [registered manager] I can go to her; she is a lot more open and cooperative with us.'

There were enough staff to meet people's needs. People's needs were assessed each month using a dependency tool. ... the home was still using agency staff. However, these were regular 'bank' staff employed by the local authority.

Staff were supported by regular supervision, annual appraisal and training. Records showed, and staff confirmed they received regular training. This included topics such as safeguarding, health and safety, behaviour that challenges and medicines administration.

People felt the registered manager was approachable. Staff comments included, 'You feel easy to talk to her [registered manager]. She will ask do you need help? I'm coming. She is not scared to dirty her hands and work with residents'

There was a dedicated activities team and activities were planned in collaboration with people and relatives. ... The home had purchased a portable 'jolly trolly'. This was used for events, group activities and one to ones. This supported activities such as bingo, karaoke, party songs and church services.