Last updated: 9 February 2026
"Staff feel valued in a supportive team with strong leadership and specialist training, but agency staff cover shifts due to rural recruitment challenges."
Individualised risk assessments had improved... staff confident to raise safeguarding concerns... medicines stored safely, minor 'when required' protocols fixed immediately
'It's a brilliant place to work. I feel valued and well respected.' Staff reported feeling part of a consistent and supportive team... spoke with passion and pride
Sufficient numbers of staff were available... used regular agency staff to cover a small number of shifts due to rural location
Specialist training... epilepsy, catheter care and 'doing it my way'... encouraged staff to take national vocational qualifications... supervisions and competency assessments
The registered manager worked alongside staff... positive feedback about the registered manager and their leadership... '[Registered managers name] is lovely'
People enjoyed a range of activities... social activities calendar... cinema, shopping, theatre, wrestling, vintage car show, trips and holidays
They use some agency staff to cover shifts because it's hard to recruit in a rural area.
There had been difficulties with recruitment and retention due to the service being in a rural area. The service used regular agency staff to cover a small number of shifts
Activities are mostly community outings like cinema trips and shopping with no dedicated coordinator or specialist programmes.
People enjoyed a range of activities both at home and out in the community. This included... cinema, shopping, attending a night out at the theatre... watch wrestling and visiting a vintage car show
Staffing is enough to meet needs but relies on regular agency workers so not fully stable.
Sufficient numbers of staff were available to meet people's needs... Staffing levels during our visit matched the rota... used regular agency staff to cover a small number of shifts
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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