Last updated: 9 February 2026
"A positive culture where staff love their jobs, with adequate staffing and up-to-date training, but no activities programme and medicines safety issues hold it back."
The service did not always manage medicines safely.
We found a positive culture amongst staff, and they told us they loved their jobs.
There were adequate staffing numbers to keep people safe and the service did not use agency staff.
The registered manager provided safeguarding training to staff and this was up to date.
Although there was a registered manager in post, they were also the proprietor of this home and another, which could cause difficulties in providing a high level of oversight for Bridgeway Care Home.
Staff supported people who wanted to do their own shopping. Staff used different methods to make sure people could make their own choices, for example using pictorial aids and other communication aids.
No activities programme or coordinator, so the role is mostly routine care with basic support like shopping trips on request.
A person said, 'I don't go out very much as there does not seem to be enough staff.'
Manager also runs another care home, which could mean less time for oversight and support here.
Although there was a registered manager in post, they were also the proprietor of this home and another, which could cause difficulties in providing a high level of oversight for Bridgeway Care Home.
Medication safety issues like thickener powder left unlocked and no records of how much was used in drinks.
We found a container of 'thickener' left in a communal area, which was not locked away... Staff did not record how much thickener they added to people's drinks.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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