Last updated: 10 February 2026
"Strong safety practices and an open supportive culture where staff feel valued, but no details on staff retention or agency use and limited specialist training."
There was an open culture of learning from accidents and incidents, which were regularly reviewed to identify themes and trends. Effective safeguarding systems were in place.
The service had an open and honest culture. Staff told us it was a good place to work and were able to raise concerns... 'If we have any questions, they are always happy to help.'
There were enough competent staff to care for people safely... Staffing levels were reviewed regularly, and the service was staffed in line with the dependency tool.
Staff were trained and supported in their role to administer medicines. Records showed staff had their competencies checked annually.
The registered manager had the skills, knowledge, and experience to perform their role... Staff had regular team meetings and told us they could participate and felt supported.
Staff numbers match residents' needs using a tool and keep care safe, but no info on agency workers or staff turnover.
Staffing levels were reviewed regularly, and the service was staffed in line with the dependency tool. Relatives told us there were enough staff around to help when needed.
Training includes yearly medication refreshers and competency checks plus safeguarding basics, but no specialist courses or funded qualifications.
Staff told us they received annual refresher training for medication. Records showed staff had their competencies checked annually. All staff had an awareness and understanding of abuse.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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