Working at Bridgewater Manor Care Centre

Overall people's medicines were managed safely, although we found some inconsistencies with record keeping around some people's 'when required' medicines and modified dietary guidance.

Staff told us they felt supported and enjoyed working at the home. One stated, 'I like the ethics of the home and what they stand for. We get lots of support and I feel comfortable to bring things up.'

Enough staff were deployed to keep people safe and meet their needs. [...] Any shortages were filled by staff working extra shifts or by staff from other homes owned by the provider helping out, rather than use agency staff.

Staff told us they received enough training, support and supervision to carry out their roles. [...] Staff training and supervision was monitored via separate matrices, to ensure staff remained up to date.

People spoke positively about the home and how it was run. One person told us, '[Registered manager] is very nice and approachable, they always take time to listen.' Staff told us they felt supported and enjoyed working at the home.

Peoples' social and recreational needs were met through a daily activities programme, facilitated by activity co-ordinators and staff members. Weekly options included exercise classes, art & craft, pamper sessions, puzzles and games. Regular outings were also completed.