Last updated: 9 February 2026
"Inspirational leadership, long-serving staff with no agency use, positive culture, and strong training development."
A health care professional told us 'The management and the team are open minded and can take positives risks due to the relationships they have with professionals, residents, and relatives. This allows their residents to live the lives they want.'
There was a positive culture and staff were very proud to work for the provider. Staff were empowered to achieve the best outcomes for people through an extremely supportive teamwork approach to their work.
Most staff had worked in the service for many years and therefore provided continuity in care and there was no use of agency staff.
The service worked with the NCL (North Central London) and NHS England in developing staff to be future nurses by starting their journey as nursing associates.
(registered manager) is an inspirational leader, her leadership and management are key to that, she knows everyone in the home as well as visitors, she is in total control, but at the same time she allows her staff team to grow and develop.
The registered manager had linked up with various community organisations. This included Spitz musicians who provide for live music sessions with residents. The Spitz took up residency at Bridgeside Lodge... facilitated visits from local primary schools and therapy dogs.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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