Last updated: 9 February 2026
"Enough staff and good training, but no permanent manager and few meaningful activities hold it back."
records we saw did not consistently show these people had been re-positioned in line with their care plan... Temperature monitoring records for medicine fridges and rooms showed gaps across several months.
We received mixed feedback from staff about their well-being. Some staff told us their well-being was looked after by the provider, but others told us it was not.
People said there were enough staff available to meet their needs. Staff told us they thought there was adequate staffing levels in the service and did not feel rushed in the role except when there were emergencies, which did not happen often. limited use of agency staff.
Staff had received training relevant to their roles and had mainly been recruited in line with legislation and policy. people told us staff were well trained, and staff confirmed they had received adequate training to support people effectively.
The current manager had decided not to pursue their registration with CQC, and the service was in the process of recruiting a registered manager.
Feedback from people and relatives was mixed regarding how the service supported healthier lifestyles. People mainly commented on the lack of meaningful activities in line with their preferences. We saw the activities schedule and found some activities were repetitive.
No permanent manager in place as current one is leaving registration and they are recruiting a replacement.
The current manager had decided not to pursue their registration with CQC, and the service was in the process of recruiting a registered manager.
Few activities on offer so the role is mostly routine personal care with little variety.
people mainly commented on the lack of meaningful activities in line with their preferences. We saw the activities schedule and found some activities were repetitive.
Gaps in safety checks like repositioning records and medicine fridge temperatures mean more risk of errors.
records we saw did not consistently show these people had been re-positioned in line with their care plan... Temperature monitoring records for medicine fridges and rooms showed gaps across several months.
AI Generated
Last inspected: June 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp