Last updated: 9 February 2026
"Staff feel supported by approachable management with safe infection control practices, but activities lack a coordinator or structured programme and some agency staff are used."
Per 2021 IPC inspection: We observed staff undertaking safe infection control practice; assured provider was using PPE effectively, managing outbreaks, and admitting people safely.
Per 2020 comprehensive inspection: Staff were very positive about the support they received from the management of the service; 'I feel really supported by the manager and deputy manager we can always talk to them their door is always open.'
Per 2020 comprehensive inspection: Staffing levels were appropriate... All staff spoken with said they felt there were sufficient staff on duty to keep people safe; some agency used from one provider for consistency.
Per 2020 comprehensive inspection: Staff told us they had regular supervision meetings with the manager to support their development.
Per 2020 comprehensive inspection: Staff told us they felt fully supported by the management team who were approachable and supportive, with an open door policy.
Per 2020 comprehensive inspection: Activities were person centred and we observed that people were offered different choices of activities; one person said 'I go to day care... I clean my room and change my bed.'
No activities coordinator or structured programme, so the role is mostly routine personal care with basic choices like day care.
Per 2020 comprehensive inspection: Activities were person centred and we observed that people were offered different choices of activities during the day of our inspection. One person told us, 'I go to day care because I want to, and, on a Thursday, I clean my room and change my bed.'
Staffing is adequate but they rely on some agency staff, even from just one provider.
Per 2020 comprehensive inspection: The deputy manager told us, 'We do use agency staff but use one only use one agency for consistency.'
Only standard training with regular supervision, no specialist courses or funded qualifications.
Per 2020 comprehensive inspection: Staff told us they had regular supervision meetings with the manager to support their development.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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