Working at Bridge View

Staffing relies on agency workers because of shortages, and sometimes call bells ring too long because staff get stretched on upper floors.

Some staff deployed were agency staff as the service had struggled to recruit staff due to the national shortage... Call bells were, on occasions, ringing for an extended period. Staff on the upper units, took equipment back to the kitchen and clothes to the laundry. This meant staff were short on these floors at those times.

Oversight and monitoring processes are not fully reliable yet, even though the manager is working on it.

Governance systems were in place but had not always been followed to ensure good oversight and monitoring of the home.

Activities take place but are not tailored enough for people with dementia or those cared for in bed on upper floors.

Activities took place within the home, but we have made a recommendation about tailored activities for those people on upper floors, particular those cared for in bed or those living with dementia.