Working at Bridge House (Somerset)
2 Bridgwater Road, Taunton, TA1 2DS
Operated by Voyage 1 Limited
11 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive leaders and a nice team with good training, but missing risk assessments and outdated medication checks affect safety."
Safety & Risk
5/10
!
We found 1 example of a person who had a SALT eating plan... a corresponding choking risk assessment had not been completed... Medicines risk assessment had not always been recently reviewed.
Staff Culture
7/10
✓
Leaders and staff had a shared vision and culture based on listening, learning and trust. One staff member told us, ‘Staffing levels are ok, they are a nice team, everyone is lovely.’
Staffing Levels
6/10
✓
Staff told us there were enough staff available to meet people’s needs. One staff member told us, ‘Staffing levels are ok, they are a nice team, everyone is lovely.’
Training & Dev
7/10
✓
Staff had received training in areas such as, first aid awareness, medication management... additional training to meet people’s needs such as diabetes, epilepsy and catheter care. A relative told us... ‘The staff have been well trained to handle it.’
Management
7/10
✓
Leaders were visible and staff felt supported by them. Staff spoke positively about the registered manager... ‘[Name of registered manager] is very proactive, straight but fair... approachable’
Programmes
6/10
✓
People were supported to engage in activities in their community... One relative told us, ‘They [staff] did a fantastic job with [name of person], exercise, activities, trampolining...’
Points to consider
Some risk assessments and medication checks were missing or out of date, so you have to be extra careful to keep things safe.
a corresponding choking risk assessment had not been completed. Another person had been involved in an incident in a vehicle, and a corresponding risk assessment had not been completed... Medicines risk assessment had not always been recently reviewed
Staffing levels are adequate but just ok according to staff, with no mention of low agency use or easy workloads.
Staff told us there were enough staff available to meet people’s needs. One staff member told us, ‘Staffing levels are ok, they are a nice team, everyone is lovely.’
Quality checks by managers missed some issues like risks and medication, so problems might slip through.
The audits identified areas of improvement... however, they had not identified some of the issues we had found with people’s medicines... and risk assessments.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews