Working at Bridge House
115 Grovehurst Road, Sittingbourne, ME10 2TA
Operated by Cartref Homes UK Limited
5 bedsResidential homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.6/10
Key Finding
"An approachable hands-on manager, open supportive culture and good training, although activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
Staff continued to be aware of the safeguarding procedures... Comprehensive risk assessments continued to be in place... People continued to receive their medicines safely from staff who had been trained and assessed as competent. Regular medicine audits had been completed
Staff Culture
8/10
✓
Staff reported an open and transparent culture where they felt involved in how the service was run. Comments from staff included, 'The registered manager is approachable and supportive' and 'The registered manager is very good. I like to work here; it is a friendly environment'
Staffing Levels
7/10
✓
There were enough skilled staff to support people... Absences were covered by other regular staff to promote continuity of care and make it easier for people who used the service as they preferred staff who knew them well
Training & Dev
8/10
✓
Staff had completed training courses relevant to their role including first aid, fire safety, mental capacity, safeguarding, autism awareness and positive behaviour support. They also said they were given opportunities to gain qualifications relevant to their roles. Staff told us that they were provided with regular supervision and felt well supported
Management
8/10
✓
People and staff told us the registered manager was visible and hands on. Staff reported an open and transparent culture where they felt involved in how the service was run. Comments from staff included, 'The registered manager is approachable and supportive'
Programmes
6/10
✓
Activities were flexible in order to meet people's needs. Staff told us they took people out into the community. This was confirmed within the daily records and individual activities planner we reviewed. Recent activities included quad biking, cinema, holidays and volunteering
Points to consider
No dedicated activities coordinator or specialist programmes, so the role is mostly personal care with some community outings added on
Activities were flexible in order to meet people's needs. Staff told us they took people out into the community... communal lounges had people's photos on display and showcased the recent activities they had engaged in, for example, quad biking
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews