Working at Bridge House Residential Home

The service was in breach of legal regulation in relation to care and treatment records, staff recruitment, training and development and environmental standards.

We received a mixed response from staff about working at Bridge House and the impact of management changes. Some staff felt they had not always been able to speak up about their concerns.

from our observations and feedback from staff, sufficient numbers of staff were not always available. Some staff felt there was also little opportunity to engage in meaningful activities with people or provide personalised care.

We found 8 staff had completed between 7 and 15 courses in one day. This did not demonstrate effective learning opportunities were provided. A further record listing ‘good practice’ training covering specific areas of health care. There was no evidence these topics had been completed by staff.

The service had not had a registered manager since May 2023. Three further appointments had been made since that time. At the time of our visit the new manager had been in post 4 weeks.