Working at Bridge House Care Home
Farnham Road, Elstead, GU8 6DB
Operated by Maria Mallaband Limited
30 bedsResidential homesHomecare agencies
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Staff feel supported by approachable management and work as a happy family team, although training is standard and activities lack specialist programmes."
Safety & Risk
8/10
✓
People felt safe... Staff felt confident raising any safeguarding concerns... clear safeguarding policy... risks... managed
Staff Culture
8/10
✓
Staff told us they worked well as a team... 'we feel like a family'... 'The team is great, we are very happy'
Staffing Levels
7/10
✓
There were enough staff to meet people's needs. Staff told us they were never short staffed... management will... book agency if needed
Training & Dev
6/10
✓
The registered manager had full oversight of staff training needs... documented on a training matrix... regular refresher training
Management
8/10
✓
Staff felt supported by the management team... '[Registered manager] is the best manager I have ever worked under. She is always approachable... her door is always open'
Programmes
6/10
✓
There was an activities co-ordinator... arranged a variety of activities... fete... pub... outing
Points to consider
Only standard training with refreshers and inductions, no specialist courses or funded qualifications.
The registered manager had full oversight of staff training needs and qualifications. This was documented on a training matrix. This ensured staff received regular refresher training to meet people's needs.
Activities coordinator runs varied outings and events, but no specialist programmes or innovative approaches.
There was an activities co-ordinator on the staffing team who arranged a variety of activities for people. A staff member said, '[Activities co-ordinator] has always got people doing something. There was a fete... pub... outing.'
Staffing is good with consistent levels, but agency used as backup when internal cover fails.
Staff told us they were never short staffed... If unable to cover, management will... book agency.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews