Last updated: 10 February 2026
"Staff feel supported by approachable managers and enjoy the positive culture, but medication records sometimes miss details on variable doses and staffing is just adequate."
Where people were prescribed a variable dose of medication robust records were not always in place. This meant that records did not always accurately reflect the treatment people had received.
One staff member told us were happy with everything and the home was running at it’s best. Staff told us they enjoyed working at Bridge House Care Home and had noticed improvements.
We observed enough staff on shift to meet people's needs. During our observations, we found the staffing levels were in line with people’s needs.
All staff completed an induction when they started, this consisted of online training, face to face training and shadow shifts. Staff also had the opportunity to complete regular supervision and attend team meetings.
Staff told us they felt supported at the home and the management team were approachable. Staff enjoyed their roles and felt there was a good culture within the home.
The home employed activity coordinators who worked with the care team to deliver a range of activities to help people maintain their hobbies and interests. On the ground floor there was a café, cinema, bar, day centre, kitchen and hairdresser.
Medication records sometimes miss the number of tablets given for as-needed doses, which could affect safety checks.
Some people were prescribed a variable dose i.e. 1 or 2 tablets to be given when required at regular intervals. The time of administration had been recorded, but on some occasions not the quantity given.
Staffing is enough to get by but nothing special, with no info on low agency use or keeping staff long-term.
We received no concerns from people or relatives about the staffing levels. People felt there was enough staff on shift.
Only basic training like online modules, face-to-face sessions, and induction, no specialist courses or funded qualifications mentioned.
The training is pretty good, we do online training and also do face to face training. If I need support, I will mention this to the manager who will resolve this.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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