Last updated: 9 February 2026
"Staff feel supported and valued in a positive culture, but training gaps and no activities programme hold it back."
Systems were in place to safeguard people from abuse... Risks to people were assessed and managed, and medicines were managed safely... Staff knew what action to take if they suspected someone was being abused.
One staff member said, “They offer a lot of training, plenty of supervision. I have learnt so much working here.” Staff told us they felt supported... knew how to speak up and felt confident raising concerns.
There were enough staff available to meet people's needs... The provider completed a range of pre-employment checks... Some of these checks needed to be more robust.
Staff received suitable training and supervision... However, there were some gaps in mandatory training... gaps in staff training and competency to administer medicines.
Staff felt supported by the provider who was visible in the service. Staff said they felt respected and valued by senior staff which supported a positive and improvement-driven culture.
People were seen to be engaged in activities throughout the day... One person decided he would rather go for a walk... Staff supported people to share their opinions, by asking questions and giving people options.
Some gaps in mandatory training mean not all staff are fully trained up.
there were some gaps in mandatory training
Recruitment checks are not fully thorough yet.
Some of these checks needed to be more robust; however, the manager agreed to address this issue.
No activities programme or coordinator, so the role is mostly routine personal care.
People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible
AI Generated
Last inspected: July 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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