Last updated: 10 February 2026
"Excellent leadership, high staff morale with great teamwork, and innovative activities, although staffing is adequate but nothing special."
People were kept safe from abuse. Risks to people's safety were identified and plans put in place to minimise the risks... the registered manager had analysed each accident and incident.
There were high levels of satisfaction across all staff and morale was extremely high with staff saying they felt very well supported in their roles. Staff told us there was exceptionally good teamwork.
There were sufficient staff to meet people's care needs. Staffing levels were set appropriately to meet the support needs of the people living at the service and staff were deployed effectively.
Staff received regular training which provided them with the knowledge and skills to meet people's needs... The management team supported staff to gain additional knowledge... All nurses' fees were reimbursed by the provider.
There was excellent leadership in place and a structure that supported staff at each level. The registered manager and all staff showed enthusiasm and passion to continually improve people's outcomes.
The service used innovative ways... virtual reality machine... 'Wish Wednesday' incentive... Staff from Bridge House had won the 'Putting People First/Personalisation Award' in 2018.
Staffing is adequate but nothing special, with contingency plans for absences but no info on low agency use or stable long-term team.
There were sufficient staff to meet people's care needs... contingency plans were in place to manage unplanned absences.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp