Working at Bridge Haven

Risk guides in care plans often miss details like what seizures look like, when to call for help, or actions for high blood sugar or falls, so you have to rely on knowing residents really well.

Potential risks to people’s health and welfare had been assessed but there was not always written guidance for staff to follow... there was no information about what the persons seizures may look like and when to call for medical assistance. Other people were living with diabetes, the information for staff did not include what to do if the person had high blood sugar.

Staff numbers meet basic needs without waits, but nothing said about stable teams, long-serving staff, or low agency use.

Relatives told us there were enough staff... There were enough staff deployed to meet people’s needs... We observed there were enough staff and people did not have to wait for the care they needed.

Only standard training like safeguarding and medicines with some supervision and checks, no specialist courses or funded qualifications for all.

Staff told us they had received safeguarding training, and this had been refreshed recently... Staff received training in different formats including online and face to face. The management team completed checks on staff competency such as the administration of medicines.