Last updated: 9 February 2026
"Staff feel valued in a positive culture with supportive management and regular supervision, but risk plans often lack key details on seizures, diabetes and falls."
Medicines were managed safely, and people received their medicines as prescribed. Staff received training and supervision appropriate to their roles... The provider had a proactive and positive culture of safety, based on openness and honesty.
Staff told us they felt confident to speak up and action would be taken. One staff member told us, “I have been able to raise any concerns and have received support... Staff met each day at 11:11 to discuss people’s needs... Staff surveys had been completed, and the results were positive.
There were enough staff deployed to meet people’s needs. The management team told us they completed a monthly assessment of people’s needs to ensure enough staff were always on duty... We observed there were enough staff and people did not have to wait for the care they needed.
Staff received training and supervision appropriate to their roles. Staff told us they had received safeguarding training, and this had been refreshed recently... Staff told us they received training in different formats including online and face to face. The management team completed checks on staff competency such as the administration of medicines.
Staff told us they had been supported by the management team following a serious safeguarding concern... Members of the management team were present at the service including early morning and at night to support the night staff. Staff told us they had regular supervision and discussed their development.
Risk guides in care plans often miss details like what seizures look like, when to call for help, or actions for high blood sugar or falls, so you have to rely on knowing residents really well.
Potential risks to people’s health and welfare had been assessed but there was not always written guidance for staff to follow... there was no information about what the persons seizures may look like and when to call for medical assistance. Other people were living with diabetes, the information for staff did not include what to do if the person had high blood sugar.
Staff numbers meet basic needs without waits, but nothing said about stable teams, long-serving staff, or low agency use.
Relatives told us there were enough staff... There were enough staff deployed to meet people’s needs... We observed there were enough staff and people did not have to wait for the care they needed.
Only standard training like safeguarding and medicines with some supervision and checks, no specialist courses or funded qualifications for all.
Staff told us they had received safeguarding training, and this had been refreshed recently... Staff received training in different formats including online and face to face. The management team completed checks on staff competency such as the administration of medicines.
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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