Working at Bricket Wood Care Limited
9 The Uplands, St Albans, AL2 3UW
Operated by Bricket Wood Care Limited
6 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Staff feel supported with good training and enough staff, but no registered manager in post and variable risk assessments hold it back."
Safety & Risk
5/10
!
The manager had reviewed people's risk assessments... These were variable in quality and detail but did capture the risk identified... People did not always have risk assessments fully completed to support their support needs.
Staff Culture
6/10
✓
Staff said they felt supported and were passionate about their work. Staff were valued, and their hard work was acknowledged by the management.
Staffing Levels
6/10
✓
People said there were enough staff. Staff told us there were enough staff, recruitment was on-going to ensure when new people moved into the service their needs could be met safely by an established team.
Training & Dev
6/10
✓
Staff had undertaken refresher training in key areas such as safeguarding and mental capacity... Staff said recent training they received had been better quality and supported their learning.
Management
4/10
!
At the time of our inspection there was not a registered manager in post, however the manager was starting to go through the process of registering to become a registered manager.
Programmes
5/10
!
People were being supported by staff to be actively involved and engaged in cooking and completing their own household tasks... Staff were supporting people to access the community frequently and one person worked voluntary for a local organisation.
Points to consider
No permanent manager in post yet, so quality checks and audits are not always fully documented or in place.
At the time of our inspection there was not a registered manager in post... Work had been undertaken to improve the providers quality assurance system, but actions were not always documented, and some audits were not in place.
Risk assessments are in place but vary in quality and detail, so staff rely on their knowledge more than records.
People did not always have risk assessments fully completed to support their support needs... Risk assessments were in place... but were variable in quality and detail.
No dedicated activities coordinator or specialist programmes, just basic support for cooking, shopping, volunteering and community outings.
People were being supported by staff to be actively involved and engaged in cooking and completing their own household tasks... access the community frequently and one person worked voluntary.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews