Last updated: 10 February 2026
"Approachable managers and supportive culture for staff stand out, but basic activities without structure hold it back."
Staff demonstrated a good understanding about people's safety... Accidents and incidents were reviewed to ensure learning took place and future risk was minimised. Where safeguarding concerns had been identified the registered manager had worked in partnership...
Staff told us they felt well supported by the registered and deputy managers. One staff member said, 'I could go to the deputy or registered manager, they both offer support. I can talk to them about anything.'
There were enough staff to support people with their chosen activities. People told us staff were available when they needed them.
Per 2019 comprehensive inspection: Staff told us they received enough training... 'Training was always ongoing.' Staff received an induction... Staff told us they received supervisions and records confirmed this.
People, staff and external healthcare professionals shared positive feedback with us about the registered manager. One staff member commented, '[Registered manager] is easy to talk to and approachable.' The registered manager was experienced and worked alongside staff.
Per 2019 comprehensive inspection: People told they were happy in the activities provided by the service and they were tailored to their preferences. For example, going to see a music concert.
Just basic activities like outings to concerts, no dedicated coordinator or structured programme to make the job more varied.
Per 2019 comprehensive inspection: People told they were happy in the activities provided... For example, going to see a music concert.
Staffing is adequate but nothing special, no mention of stable team or minimal agency use.
There were enough staff to support people with their chosen activities.
Only standard ongoing training and supervisions, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff told us they received enough training... 'Training was always ongoing.' Staff told us they received supervisions.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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