Last updated: 10 February 2026
"Supportive leadership keeps staff happy and a positive culture thrives, although staffing lacks team stability and training misses specialist courses."
Per 2021 targeted inspection: We were assured that the provider was using PPE effectively and safely... accessing testing... infection prevention and control policy was up to date. Per 2019: Medicines systems were organised... following safe protocols.
Per 2019 comprehensive inspection: Staff knew how they were expected to care for people, through regular meetings... Staff told us they were encouraged and able to obtain guidance from the registered manager without delay.
Per 2019 comprehensive inspection: There were sufficient staff to care for people and staff promptly supported people when they wanted assistance.
Per 2019 comprehensive inspection: Staff were positive about the opportunities and support they had to develop their skills... 'The training here is good, and it is regular.'
Per 2019 comprehensive inspection: One staff member said, '[Registered manager's name] works closely with us. She has so much time for all of us, because she knows if we are happy the residents see this.'
Per 2019 comprehensive inspection: People told us this included movie afternoons, tending to their plants or gentle exercise and listening to music... strawberry picking, and falconry.
Staffing is enough to meet call bells promptly, but no details on agency use or team stability to keep workloads easy.
Per 2019 comprehensive inspection: There were sufficient staff to care for people and staff promptly supported people when they wanted assistance.
Training covers basics with regular sessions and induction, but no specialist courses or funded qualifications for career growth.
Per 2019 comprehensive inspection: Staff had received training and developed the skills they needed, through induction and on-going training.
Varied activities like outings and music sessions run by staff, but no dedicated coordinator or special therapeutic programmes.
Per 2019 comprehensive inspection: Staff encouraged people to decide what enjoyable things they might like to do... movie afternoons, tending to their plants... strawberry picking, and falconry.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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