Working at Briarfields
Raby Crescent, Shrewsbury, SY3 7JN
Operated by Coverage Care Services Limited
43 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Approachble managers and outstanding medicines safety impress, but uncertain staff retention and basic activities hold it back."
Safety & Risk
8/10
✓
The service had been given an outstanding accolade from the pharmacy... acknowledging the safety of the system that the deputy manager had put in place for medicine management
Staff Culture
7/10
✓
People told us that the management team were approachable and there was an open and inclusive culture within the service
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. One member of staff said, 'The management work hard to deploy staff across the units... we all just support one another'
Training & Dev
7/10
✓
Staff told us that they received regular supervision sessions to allow them to discuss their practice with the registered manager and identify areas for further development
Management
7/10
✓
People and staff spoke highly of the registered manager and the deputy managers. A staff member said, 'The registered manager is approachable, astute and empathetic...'
Programmes
6/10
✓
The service had an activities programme that was developed by the activities coordinator... People told us that there were a range of activities for people to participate in and we observed two activities
Points to consider
Staff numbers are enough to meet needs but no details on low agency use or staff retention to make workloads easy.
There were enough staff to meet people's needs
Activities coordinator runs a range of basic activities but no specialist programmes to make the role more varied and fun.
The service had an activities programme that was developed by the activities coordinator... we observed two activities taking place during our observations
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews