Working at Briar House
89 Povey Cross Road, Horley, RH6 0AE
Operated by Gresham Care Operations Limited
6 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Supportive manager, passionate team and strong safety practices shine, but no dedicated activities coordinator and unclear staff retention are drawbacks."
Safety & Risk
8/10
✓
Staff had good safeguarding knowledge and reported concerns correctly; risks well managed; medicines managed safely by competent staff; incidents monitored with lessons shared.
Staff Culture
8/10
✓
There was a positive open culture; staff said 'We all just feel so passionate about making sure they are cared for properly. All the team feel the same'.
Staffing Levels
7/10
✓
We observed there were enough staff members to support people during activities like cookery class and outings; relatives said 'They are very good with their staffing levels' and 'there's always people around'.
Training & Dev
7/10
✓
Staff received relevant training including epilepsy refreshers: 'The training is really good. A lot of refreshers'; comprehensive induction with shadow shifts and regular supervisions.
Management
8/10
✓
Staff spoke positively about the registered manager: 'I am very happy with my manager, she is always very supportive' and 'she is doing so much on the floor, it gives everyone the attitude to follow her example'.
Programmes
6/10
✓
People had activity planners including cookery classes, walks, shopping, clubs, exercise; team created sensory garden and vegetable growing project.
Points to consider
Staffing is good enough for activities and one-to-one support, but no details on staff turnover or agency use since it's a newly registered home.
We observed there were enough staff members to support people. Relatives felt there was enough staff... 'They are very good with their staffing levels.'
No dedicated activities coordinator or named specialist programmes, so the role mixes routine care with supporting outings and home projects like gardening.
People had their own activity planners in place that included times when they would attend clubs, go for walks, go shopping, take part in exercise... sensory garden and... grow vegetables.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews