Last updated: 10 February 2026
"Staff praised the approachable manager and open inclusive culture, but unclear staff retention and basic training hold it back."
People felt safe, risks assessed and mitigated, lessons learned from incidents; medicines managed safely with one record discrepancy immediately resolved.
There was an open and inclusive culture; staff said 'I have never seen anything like bullying here... supervisions are useful' and felt treated fairly.
There were enough safely recruited staff to support people; people did not have to wait for support.
Per 2018 comprehensive inspection: Staff completed induction based on Care Certificate, received specific training, and had supervisions and appraisals; 2021 staff noted supervisions every two months.
People, relatives and staff all spoke positively about the registered manager; staff said '[Registered manager] is very approachable, their door is always open' and 'involved in the care'.
Per 2018 comprehensive inspection: Range of activities including coffee mornings, games, film nights, singers, Women's Institute visits, trips to pottery centre and park picnics.
Staff numbers meet needs with quick call bell response, but no details on agency use or staff staying long-term.
There were enough safely recruited staff to support people. People told us... they did not have to wait for support.
Some group activities and outings available, but no full-time activities coordinator or specialist programmes.
Per 2018 comprehensive inspection: There was a range of activities that was organised in the home, including coffee morning, games and film nights... singers... Women's Institute.
Basic induction, some specific training and regular supervisions, but no funded specialist qualifications or career paths.
Per 2018 comprehensive inspection: Staff completed the provider's induction... had received specific training... supervision and appraisal... become a care champion.
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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