Working at Brewster House

Serious medication errors and poor handling of abuse concerns make safety unreliable for care workers.

People did not always receive their medicines as prescribed. This meant there was a risk medicines were not being administered safely... People were not always protected from the risk of abuse. During the assessment, we found examples of safeguarding concerns which had not been managed correctly.

Unstable management with frequent changes means staff often don't know who to report issues to.

Staff told us they did not always know who to raise issues with... changes and instability in the management team had impacted their confidence. Comments included, 'Our management keep changing...'

Recruitment checks have gaps and not all staff get regular supervisions so support and development is patchy.

The provider's processes for recruiting staff were not always robust. Employment checks had not always been completed accurately prior to new staff starting work... The provider was not able to demonstrate all staff received regular supervisions.