Working at Brentwood Arches Care Home

All staff worked effectively to safeguard people from the risk of abuse... Incidents and accidents were recorded, and this information was used to identify trends within the service and learn when things went wrong.

Staff told us they enjoyed working at the service and morale was good. We observed a positive atmosphere throughout our visit.

Relatives told us, 'I've never experienced a lack of staff. I recognise the staff and hear regular names of staff from my family member'

Staff received the necessary training and guidance to develop their skills. Staff confirmed these meetings [supervision] were positive and supported their role.

There was a focus on wellbeing and enjoyment. A relative listed some of the activities their family member joined in with, '[Person] does a different exercise classes daily, which they love. they also join in quiz evenings... cooking, pottery and artwork.'