Working at Brent Cottage
Admirals Walk, Hoddesdon, EN11 8AB
Operated by ROCCS Residential Community Care Services Limited
5 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.8/10
Key Finding
"Staff feel happier with positive changes, but oversight gaps leave new staff unaware of care plans and training remains incomplete for some."
Safety & Risk
5/10
!
Staff did not record when an 'As required' medicine was given on the MAR, and we raised this with the provider who took immediate action.
Staff Culture
6/10
✓
Staff were positive about the changes and the management team... 'now everyone smiles, and I feel much happier.'
Staffing Levels
5/10
!
Weekday staffing levels were sufficient, but the provider was reviewing the weekend numbers to ensure support was provided equally.
Training & Dev
4/10
!
The provider was aware of this but had yet to provide suitable training at an appropriate level for all staff supporting people.
Management
4/10
!
not all staff, particularly new staff were aware of the contents of those care records.
Programmes
4/10
!
People were supported with activities and pursuing hobbies and their interests, although improvements are required to look at longer term aspirations.
Points to consider
Manager is in place but oversight has gaps so new staff miss key details in care plans.
not all staff, particularly new staff were aware of the contents of those care records.
Training covers basics but not all staff have the required learning disability and autism training yet.
had yet to provide suitable training at an appropriate level for all staff supporting people.
Activities are basic outings and hobbies with no structured programme or creative specialist approaches.
People were supported with activities and pursuing hobbies and their interests, although improvements are required to look at longer term aspirations.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews