Last updated: 10 February 2026
"Staff receive thorough training and supervisions with a stable team and engaging activities, but medicines records lack key details and staffing gets mixed feedback."
records, protocols and care plans to support safe management of medicines did not always contain enough information to guide staff... changes could be made to improve the safe management of medicines
Staff said they felt able to speak up. A staff member said, 'We speak about the vision often; we have come a long way... so I am positive we can continue to improve'
People and relatives provided mixed feedback on staffing numbers, but no one said their needs were not met. We observed there were enough staff to meet people’s needs
Staff told us and records confirmed they all underwent a specific induction for their role, a probationary period and regular supervisions and training. Newly qualified nurses commenced a preceptorship
There is now a stable staff team and a registered manager, with a good level of provider support and oversight. Leaders demonstrated a good understanding of the issues the home faced
People enjoyed a range of activities both in the home and out in the community. Staff had set up a gardening club... taken 1 person to London to attend the Proms
Medication plans miss details like exact doses for painkillers, blood sugar targets, and drink thickening, which could confuse staff
Protocols for the administration of ‘when required’ (PRN) medicines in some cases lacked detail... one care plan for a person with diabetes did not include target blood glucose levels... Records for people with swallowing difficulties... were not consistently recorded
Staffing levels get mixed reviews from residents and relatives, with some agency staff still used though reducing
People and relatives provided mixed feedback on staffing numbers... the relative’s meeting records showed there was a focus on staff recruitment and reducing the use of agency staff
One transferred staff file missed pre-employment checks at first, though fixed quickly and new hires are properly checked
We identified records for 1 of these staff did not contain evidence of all their required pre-employment checks... the provider had robust recruitment checks for staff they had recruited since opening
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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