Last updated: 9 February 2026
"Supportive management, staff recognition making them feel valued, and innovative activities, although staffing delays mean residents sometimes wait up to half an hour for help."
The service recorded and analysed incidents... used this information to improve the safety of the service. All falls were reviewed by a physiotherapist."
The service ran a staff recognition programme called "Extra Mile"... Staff told us that they liked this and receiving the nominations made them feel valued."
People told us there was sometimes a long wait for assistance from staff during the day... up to half an hour."
The service ran a professional development programme called 'senior carer development course'. This was a programme designed to encourage and prepare care staff to move into managerial roles."
Staff told us the management team were accessible and supportive, one staff member told us, '[home manager] is approachable, she'll listen.'
The service worked with a local supermarket to secure funding for a project called 'perfect day'... piloting a project to reduce isolation through music... one person... had started to engage in some group exercise classes."
Staff are sometimes too busy during the day, so residents can wait up to half an hour after calling for help.
I've got a lot of alarms... when I ring it, they come fairly quickly, but not during the day... that has taken up to half an hour."
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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